1. Log in to your PayMaya account. Once you log in , tap the menu then select UPGRADE YOUR ACCOUNT.
2. Fill out the required information carefully and make sure you have at least one  valid primary ID. Take note that. Please ensure that the Name and Birthday you entered in the Upgrade Application form matches the Name and Birthday reflected in the Valid ID that you will be uploading.
Below are only the acceptable IDs for Upgrade Applications until further notice:
SSS ID (digitized, with photo)
Postal ID (issued 2015 onwards)
Make sure that the Name and Birthday you will enter in the Upgrade Application Form matches the Name and Birthday reflected in the Valid ID that you will be uploading.
*Note: For Faster account upgrade approval, use your UMID or other IDs on the list above.
3. Record and submit a 4 to 5-second video selfie.
a. When taking the video selfie, you must follow the instructions onscreen and take note of the required gestures.
b. Make sure not to cover any part of your face and remember to position your head / face properly in the video capture frame.
4. Done recording your video selfie, review carefully your application and click SUBMIT.
5. You may check the status of your application by accessing on CHECK MY UPGRADE STATUS in the menu.
6. Once your application is approved, you will receive an confirmation messsage within 24 hours and enjoy the awesome features of your just upgraded PayMaya account.