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Nominate your password online and activate in any BPI ATM.

With your BPI Debit Card, all it takes is a few minutes to reset your password and you can quickly access your online banking account once done.

  1. On  homepage, click on "Forgot your username and password?" below the Online Banking Login button.
  2. Select "Activate your nominated password in any BPI Express Teller ATM."
  3. Fill out the form with all the necessary details. Click on Submit.
  4. Activate your nominated password at any BPI ATM. Please make sure to use the ATM card of the account number you indicated in the password reset page.

Activation of passwords via the ATM is done real time.

Retrieve your username and reset your password.

  1. Call 89-100 for Metro Manila: 1-800-188-89100 for domestic toll-free calls (available to PLDT subscribers) and 63 + 2+ 89-10000 for mobile phone and international access.
  2. Once connected to 89100:
  3. Dial 3 for "Internet and Mobile Banking"
  4. Dial 1 for "Online Banking"
  5. Dial 1 for "If you have forgotten your Username and Password"

Nominate your password online and activate via One-Time PIN (OTP).

With your BPI Debit Mastercard, you have the convenient and faster option to reset your password via One-Time PIN. Now you can reset your password in just a few clicks!

  1. On homepage, click on "Forgot your username and password?" below the Online Banking Login button.
  2. Select "Activate your nominated password via One-Time PIN (OTP)".
  3. Fill out the form with all the necessary details. Click on submit.
  4. Enter the 6-digit OTP that you will receive via SMS*.
  5. After clicking on submit, you've reset your password.
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